This is Video #9 of our CUCM series, which is designed to help viewers understand how to configure the features and functionalities of Cisco Unified Communications Manager, or CUCM. The tutorials will be fast paced and it is recommended to repeat the videos several times along with actual practice of the concepts described. This series will be helpful for aspiring CCNA/CCNP Collaboration candidates to prepare for their certification.

CCNA Training – Resources (Intense)

In this video, we will discuss how to configure Self-care Portal and demonstrate how users can personalize their phone settings.



What is Self-Care Portal?

Formerly called User Options in the older versions of CUCM.
Gives users the ability to personalize their assigned phones.
Webpage where users can modify their phone settings like speed dial, DND, Single Number Reach, Forwarding, Voicemail and other features.

Requirements to Use

Self-care portal must be activated by the administrator. This is usually activated on one CUCM that is part of a cluster.
– Go to System → Enterprise Parameters and Under Self-care Portal section choose the CUCM that will provide the service.
– To disable Self-care Portal, simply choose “None” from the drop-down list.
– Some parameters can be disabled like “Speed Dial” by selecting “False” from the drop-down list.

Phone must be assigned to a user.
– User must be the owner of the phone.
– Assigning phone can be down under the phone configuration, Owner section. Select the user from the drop-down list.

– The user can be assigned to multiple phones.

Username of an end user must have password set.
– Blank passwords are not accepted so it must be set whether its local authentication or in the LDAP server.

User must be part of the ‘Stand CCM End Users’ group in the Permissions Information.
– If user is not part of this group, access to Self-care Portal is not permitted for that username.