This is Video #7 of our CUCM series, which is designed to help viewers understand how to configure the features and functionalities of Cisco Unified Communications Manager, or CUCM. The tutorials will be fast paced and it is recommended to repeat the videos several times along with actual practice of the concepts described. This series will be helpful for aspiring CCNA/CCNP Collaboration candidates to prepare for their certification.

In this video, we will discuss how to configure application and end users locally in the CUCM.

CCNA Training – Resources (Intense)

References:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_010100.html

Notes:

Why add users?

  • Most users require dedicated IP Phones/ Directory Numbers.
  • Less administrative burden on network operations to make basic changes to IP phones.
  • Allows users to personalize settings like speed dial, message waiting light, ring settings and etc through the Self-Care / User Options (older versions) portal.
  • Many features require user credentials (e.g. Extension Mobility, Single Number Reach, Self-Provisioning)

Types of Users

  • Application User
    • Mainly for administration of the CUCM.
    • No user information fields required.
    • Cannot be configured as owner of IP Phones but can assigned IP Phones under ‘Controlled Devices’.
  • End User
    • Users of IP phones.
    • More details user information required.
    • Can be assigned privileges for CUCM administration.

Assigning User Privileges

Access Control Group

  • Simply a grouping of various Roles.
  • Applied to the user configuration.

Roles

  • Standard roles exist which cannot be deleted but can only be copied.
  • First define the application, then the tick the privileges.
  • Defines the application and the privileges of the role.
  • Roles can be full admin access f or read-only access for an application.
  • Applied to the Access Control Group Configuration.

Methods of Adding Users

  • Local Configuration
    • Configure users locally in the CUCM.
  • Full LDAP Synchronization
    • Active Directory, OpenLDAP or other LDAPv3 compliant directory services.
    • Scheduled LDAP updates.
  • One time LDAP Synchronization
    • Synchronizes LDAP just once and then administers the user accounts locally.
  • Local Configuration
    • Configure users locally in the CUCM.
  • Full LDAP Synchronization
    • Active Directory, OpenLDAP or other LDAPv3 compliant directory services.
    • Scheduled LDAP updates.
  • One time LDAP Synchronization
    • Synchronizes LDAP just once and then administers the user accounts locally.