A Network Operations Manager is the person responsible for the operational support of a company’s network and telecommunications infrastructure. In managing day to day operations, they will oversee monitoring, changes in configuration and issue resolution. To ensure that the network and communications infrastructure has the capacity, speed and security required for the present as well as strategic needs of the business, they will be heavily involved in procurement, and retirement of network devices and software. Most often, they will manage of team of specialists to perform much of the work, including hiring and mentoring. They may have more hands-on responsibility in smaller organizations.

Network Operations Managers frequently advance to more executive positions such as Director of Information Systems, Chief Information Officer (CIO) or VP of Technology.

Job Description: What Does a Network Operations Manager Do?

A Network Operations Manager hires and leads the team responsible for data communication networks – Local Area Networks (LANs), Wide Area Networks (WANs) including both wired and wireless. His or her team manages changes in the network, including equipment installation, software upgrades and patching in a manner to minimize disruption of business operations. In cases of a failure, they must respond rapidly to diagnose and execute repairs and shorten the downtime. Their responsibilities will extend most often to Internet communications, voice and video, where these are present.

The Manager ensures that routine scheduled tasks, such as monitoring traffic and installing upgrades and patches are completed on schedule. They will approve any changes to the settings of network devices. Security is critical, as the threat against the corporate networks, data and communications is constant. The network team may also be asked to control access to the network, defining access policy and granting credentials to users. Continuous learning is required to keep skills fresh for the constant advances in the technology.

Network Operations Manager Job Responsibilities and Duties

A Network Operations Manager is responsible for some or all of the following:

  • Advise in procurement of network equipment and software, including receiving, physical installation and configuration, including disposing of equipment no longer needed according to policy.
  • Ensure that proper network and communication hardware and software inventories are up to date. Maintain all license and support contract documentation.
  • Develop and enforce change control procedures.
  • Confirm compatibility and manage impact to business of all new equipment and changes.
  • Respond to all network outages or performance issues and direct his team to execute necessary repair or configuration changes.
  • Manage all contracted and outsourced services, such as telecom, voice and video, including hiring vendors.
  • Ensure the installation of firmware patches and updates to all network devices and software are performed in a timely manner.
  • Review and approve network security measures and monitoring.
  • Oversee access rights and permissions policies as required by the business.