Network operations specialists are the experts in monitoring, maintaining, and repairing enterprise systems. They are the main alert team for any downtime on the network. They help teams identify current network issues, and they work with these teams to quickly respond to errors and hardware failures. These applications must be able to think quickly, and they need the right customer support skills to help employees communicate errors to the appropriate infrastructure teams. They must be able to use various monitoring software and understand when reports show unusual activity and behavior.
What Does a Network Operations Specialist Do?
Working in the NOC (network operations center) can be stressful, but these applicants are provided ways to identify and classify network issues across the globe. They must be able to quickly identify an issue through monitoring software and contact the right team to resolve it. They don’t normally perform any hands-on repairs, but network operations specialists have a competitive edge if they’ve worked in any type of IT administration field. These applicants continually monitor the network and report back to key stakeholders with findings that include performance issues, unusual traffic, faulty hardware and recommendations for improvements.
Network Operations Specialist Job Responsibilities and Duties
Most daily tasks in the NOC are related to monitoring network activity. These monitors display statistics that the network operations specialist must be able to analyze. Analysis of monitoring tools is the main job responsibility. Applicants also make recommendations based on their analysis and review of monitoring reports.
Job responsibilities include:
- Monitor all hardware components of a global network including routers, switches, and servers
- Monitor software performance and crashes
- Create reports that show analysis of network performance
- Answer trouble tickets for desktop support and employees regarding network performance issues
- Identify network defaults and alert the right IT team
- Upgrade network hardware and software
- Work with teams to communicate issues regarding network performance
- Manage trouble tickets and route them to the appropriate team
Since network operations specialists need to be quick with resolutions, hands-on experience is beneficial to applicants. The way to get this hands-on experience is through other job opportunities. Applicants can work in other IT fields to get the necessary experience to allow them to troubleshoot various network issues. For any applicant competing for these positions, the IT industry offers several opportunities for hands-on, related experience. Most of these positions give applicants the ability to recognize performance issues immediately, which helps mitigate downtime costs.