Network operation technicians are initial support for any company networking issues. These positions require applicants to be proactive with support issues. In other words, they must be able to identify weaknesses in any system and work to fix them. They help write security and IT policies, and they help install additions to the current network. They define corporate infrastructure including hardware and software.
What Does a Network Operations Technician Do?
Network operations technicians perform several daily tasks to maintain network infrastructure. They are sometimes a part of projects where the network is upgraded, so they identify the best vendors and hardware that helps users with productivity. They also monitor the network for any suspicious behavior, so they can quickly act to protect resources. New desktops, servers, and software are installed by these technicians. To be a network operations technician, applicants need a well-rounded level of experience that includes several areas of IT.
Network Operations Technician Job Responsibilities and Duties
Job responsibilities and duties for a network operations technician depends on the size of the network and if the applicant works in a team. Large corporations usually have continuous project upgrades and monitoring tasks for applicants. Smaller companies just ask that the technician supports users and monitors the network for any issues. Applicants must be self-motivated to monitor and manage a network and quick-thinking when something goes wrong. Since they are a part of disaster recovery exercises, they also help secure backups and organize disaster recovery documentation and policies.
Job responsibilities and duties include:
- Document the network and find areas for improvement
- Perform risk assessment and identify any resources with possible vulnerabilities
- Participate in disaster recovery and any practice sessions
- Ensure that the network has enough resources to support maximum employee performance
- Install new hardware such as cabling, routers, switches, servers and printers
- Add wireless access points for guests and remote employees
- Maintain and add VPN infrastructure for traveling employees
- Repair any broken resources and order new hardware to replace outdated components
- Update software and firmware for the latest security patches
- Installation and maintenance of telephony equipment and VoIP hardware and software
- Manage and schedule daily, weekly and monthly backups for all systems with the highest concern for security
Network operations technicians need several years of hands-on experience to effectively do their job. These hands-on skills can be obtained in other positions. Other related jobs are also beneficial for applicants who don’t want to work directly in the network operations field. IT offers several opportunities for infrastructure support, so applicants aren’t limited to just one position. Most network operation technicians move on to lucrative careers such as engineering, administration or software development.