System analysts are people who understand software and hardware enough to know where improvements can be made. They see existing systems and know immediately what can be done to improve productivity and sales revenue. They think outside of the box and help provide new solutions to existing problems. They need the right communication skills with IT knowledge to effectively succeed in a system analyst position.

What Does a System Analyst Do?

System analysts review all aspects of IT infrastructure including networking, hardware, software, cloud integration and desktop workflows. They understand IT from a technical level, but they also become experts in all aspects of user workflows. They must be able to review software, understand technical aspects, and identify what changes can be made to improve user experiences. System analysts must be able to visualize the difference between current software and new changes to offer effective changes to infrastructure.

System Analyst Job Responsibilities and Duties

System analysts have several job responsibilities to keep them busy each day. Job duties vary depending on the company and the size of the application and network. It can take a system analyst several months to catch up and understand the corporate architecture, so most applicants aren’t effective in their job until they have several months of training.

Job responsibilities and duties include:

  • Analyze current system architecture and make suggestions to help improve workflow and user experience
  • Review trouble tickets and make an effort to either fix the issue or route it to the proper department
  • Train new developers and IT team members on system architecture and design
  • Devise documentation and plans to solve user problems with current designs
  • Track bug issues and fixes and assign issues to the proper developer or engineering team
  • Work with testing and engineering to troubleshoot user issues
  • Design security policies for user access and permissions
  • Document current design and user requirements to help improve software changes and process flow


System analysts have several options for related job positions. They can also be independent contractors or consultants. Some companies need a system analyst to have a third-party opinion on system design and implementation. They hire system analysts to review current technology, identify software improvements, and help developers and engineers create the right solution that improves employee productivity.

To gain experience in the field, an applicant can work in similar jobs that indirectly offer them hands-on experience. Most system analysts work in the IT industry as a software developer or IT infrastructure employee to gain the right technical knowledge. Analysts need soft skills as well, so these are obtained through necessary experience with other team members.