This is Video #1 of our CUCM video series, which is designed to help viewers understand how to configure the features and functionalities of Cisco Unified Communications Manager, or CUCM. The tutorials will be fast paced and it is recommended to repeat the videos several times along with actual practice of the concepts described. This series will be helpful for aspiring CCNA/CCNP Collaboration candidates to prepare for their certification.

In this video, we will discuss how to navigate the CLI and Graphical User Interface of the CUCM. The video will also serve as an introduction to the remainder of the video series.

New tutorial videos are posted every week, so keep checking back!

If you have any questions, or would like to suggest topics for future videos, please leave them in the comments section below.

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Video Transcript/Notes:

Hello and welcome to my very first video for Intense School. My name is Peterson Amar and today we’ll be discussing on CUCM. I’ll show you the different sections of CUCM where you can configure different stuff and functionalities. Before that, if you’re interested on how to install CUCM in VMware, you can go to the URL on your screen now The first in the list is the Installation of CUCM in VMware and GNS3 integration. This will take you to a page where it will show you the step by step instructions.

Now let’s head to the next slide and you can see here the different parts that comprise the CUCM system

CLI – Mostly this is used when you are setting the CUCM the first time.

Cisco Unified CM Administration – used 99% of the time to configure endpoints

Cisco Unified Reporting – logs, reports and alarms

Disaster Recovery System – configuration backup to a remote storage server

Cisco Unified Serviceability – activate or restart services

Cisco Unified OS Administration – phone firmware upgrade/downgrade, configuration files, background pictures, WAV files.

First I will show you how to navigate the CLI.

1. Need to have telnet/ssh client like Putty.\

2. Enter IP address and click Open.

3. Enter username and password


– Use “?” for command help

– Hit space bar to for 1 page to continue the help menu\

– To show IP address use “show network eth0”

– to ping use “utils ping network ping”

– to configure use the “set” command”. Similar to Catalyst OS.

– to IP address use “set network eth0”

– Changing IP address will affect a lot of things and configuration.

Cisco Unified CM Administration

– use browser and enter the IP address of the CUCM.

– Click on Cisco Unified Communications manager. This is the default page.

– Enter username and password to logon.

– You can use demo licenses in the Cisco CUCM.

– A lot of menus in the CUCM.

– System section comprises of configuration that affects the whole system.

– Service Parameter Configuration has a laundry list of settings. Default values configured are okay, tweak something if required.

Cisco Unified Reporting

– Click Navigation and Choose Cisco Unified Reporting from the dropdown.

– Click on System reports and it will show the values.

– Important to understand quantities and other reports.

Disaster Recovery System

– Use username with system administration privileges to login.

– SNMP can be configured.

– Go to Tools -> Service Action to activate any service.

– To optimize the system, activate only services that are required.\

– If unsure about a service does, leave it ticked to avoid any features not working.

– Control Feature Services – where the services can be restarted/stopped. Be careful to use this section.

– Call home – critical system alerts. Can send data to Cisco TAC.

Cisco Unified OS Administration

– NTP servers can be configured here.

– Where firmware, background, hold music can be uploaded.

– Basically a TFTP service for Cisco phones.

– Show commands and pings can be executed here.