Most company owners and executives know that the only way to stay competitive is with an internal network to share and store internal digital assets. To run a corporate network, the company needs a network support engineer. These positions are numerous in the industry, but they are highly competitive since most of them are junior level positions that offer new applicants a chance to get started in the IT industry.

Job Description: What Does a Network Support Engineer Do?

Network support engineers have several daily tasks. Because they often work in teams, the number of tasks depends on the company. Network support engineers ensure that all components of the network work including printers, cabling, desktop, servers, routers and switches, and any other support hardware. They are masters of both hardware and software. They also help employees and other team members troubleshoot network errors and quickly triage connectivity to ensure that the company doesn’t lose too much money based on a crashed network.

Network Support Engineer Job Responsibilities and Duties

Network support engineers don’t add components to the network as much as they support and maintain existing hardware. Some support personnel work closely with engineers to help maintain new systems and guide them with network topology, but network support engineers are the troubleshooters of the business. They work mainly in large, global networks that frequently have connectivity issues. They help support the enterprise’s connection to the Internet and maintain bandwidth speeds for good performance.

Job responsibilities and duties include:

  • Troubleshooting cabling issues such as connector and cable breakage
  • Connect and configure new desktops on the network
  • Patch systems with the latest upgrades and security hotfixes including desktops, routers, servers and switches
  • Mitigate damages when connectivity errors occur or any segment of the LAN crashes
  • Identify client issues and quickly fix network issues
  • Help improve performance across the entire network
  • Create documentation that helps other network support engineers understand its topology
  • Reroute network traffic when routers or switches fail
  • Review customer connectivity issues and install new hardware when appropriate
  • Configure server and desktop operating systems for network connectivity

Network support engineer positions come in three types: junior, intermediate and senior levels. For applicants to be a success during the interview process, they must have the necessary qualifications. Applicants can obtain the right experience and qualifications through other jobs that give them hands-on experience as they work their way up the corporate ladder. It’s also useful to work in other positions if the applicant enjoys network engineering but doesn’t want to be support – for instance, the applicant wants to get into architecture. Similar jobs can help the applicant find the right position.